By Mheyah Bailey CCO-Chief Connection Officer @ Connection Point Centre

So last week we talked about how I have been hearing these wonderful terms lately that totally resonate with me. “Fierce Accountability” Radical Responsibility” and I just feel their meaning deeply so wanted to talk even more about what they really mean this week as well.
In our series so far we have discussed the principles and qualities one needs to be a great communicator and now want to explore more deeply what it takes to actually action these principles, how to develop the qualities and make the changes you need to create positive relationships going forward. These steps are what will change your life towards a direction you want, towards more harmonious relationships, more professional success and ultimately a more fulfilling and happy life.

Last week we explored how your thinking impacts how you feel and that only you can change how you think by becoming more aware of the relationship between what you think and how you are feeling. You can’t have a feeling without thinking something.

This week I want to explore what it means to be fiercely accountable and for me that starts with the simple idea that no sentence starts with ‘You did this, You did that….” which implies that someone else is responsible and can often sound like a criticism and as we know relationships of any sort, personal or professional do not thrive on criticism. Fierce accountability means that you take responsibility for your own feelings and needs, and express them in a positive and collaborative way. It ddoesn’t mean that you aren’t emotional but it means that you don’t blame anyone and that you are acutely aware of what you need to express without criticism, contempt, defensiveness or withdrawing known as the 4 Horsemen of the Apocalypse by Dr. John Gottman. It means staying in the conversation until everyone feels heard and understood and there is resolution and understanding. It means “own your stuff”

WWW.METROLIVINGZINE.COM NEWS IMAGE CREDIT Fierce Accountability-Do you know what you need?

The 5 Simple Steps to Successful Communication, as we have discussed before and will a lot more, is all about Fierce Accountability or Radical Responsibility……..I just LOVE those expressions.

Managing that means you understand that you need to be clear with yourself first on how you are feeling, what you are thinking and what you need to happen going forward.  We know that what we think and how the stories embedded in our minds affect how we feel and then there are a few other underlying principles that one needs to be accomplished at for successful communication. One is being able to be in your own process of figuring out what you need. That means being able to wait until you understand what you are feeling and what you need.
We all have needs and things we value so learning what your needs are, is an important step to being more aware and conscious which is essential if any of us are to create wonderful successful relationships. Sometimes for me I have to take time to process what I am feeling so I can sort out what I need and I would like to suggest that until you are clear you don’t even try to have any important conversation.  One must have clarity and awareness of oneself to Create Successful Conversations.

 To help you understand some of our needs I have listed our most basic human needs;

1) Physiological: hunger, thirst, bodily comforts etc

2) Safety/security: out of danger

3) Belonging and Love: affiliate with others, be accepted

4) Esteem: to achieve, be competent, gain approval and recognition

5) Cognitive: to know, to understand, and explore

6) Aesthetic: symmetry, order, and beauty

7) Self-actualization: to find self-fulfillment and realize one’s potential

8) Self-transcendence: to connect to something beyond the ego or to help others find self-fulfillment and realize they’re potential

These needs are huge drivers for our happiness and fulfillment and then beyond that are our personal needs such as respect, loyalty, honesty, authenticity, integrity, punctuality, cleanliness etc I think you get the idea.

WWW.METROLIVINGZINE.COM NEWS IMAGE CREDIT Fierce Accountability-Do you know what you need?
WWW.METROLIVINGZINE.COM NEWS IMAGE CREDIT Fierce Accountability-Do you know what you need?

 Dr. Marshall Rosenberg author & creator of Non-Violent Communication says “conflicts between individuals or groups arise from  miscommunication about their human needs, due to coercive or manipulative language that aims to induce fear, guilt, shame, etc. These modes of communication, when used during a conflict, divert the attention of the participants away from clarifying their needs, their feelings, their perceptions, and their requests, thus perpetuating the conflict”

This next statement to me is profound, when you consider all the negative strategies we do use to get our needs met.

“NVC theory supposes all human behavior stems from attempts to meet universal human needs and that these needs are never in conflict. Rather, conflict arises when strategies for meeting needs clash. NVC proposes that if people can identify their needs, the needs of others, and the feelings that surround these needs, harmony can be achieved”

Let me share with you a wee simple story to explain what I mean.
Some of you may even have experienced this yourself.

WWW.METROLIVINGZINE.COM NEWS IMAGE CREDIT Fierce Accountability-Do you know what you need?
WWW.METROLIVINGZINE.COM NEWS IMAGE CREDIT Fierce Accountability-Do you know what you need?

I have 4 wonderful adult sons, which means I have been through 4 teenage boys that all did sports and didn’t value or have a need for tidy rooms in the same way I did. Now some professionals would say “just close the door” and ultimately I know that is a good healthy option however I on the other hand need organization to feel relaxed and secure.  So for awhile I was trying to do what the professionals tell you to do and failing miserably every time I would see their rooms I would get anxious and so not “zen” which was my responsibility to deal with. However, sometimes one needs help and support to bring out ones Zen qualities LOL.
I had to really figure out what was behind it for me and I learned a few things. I have a need for tidiness and organization and I value aesthetic beauty and symmetry. So once I was clear on that bit I had to decide what my intention was before having the conversation, as I did not want to damage or strain my already fragile relationship with my teenagers. My intention was for my son to understand me and what was important to me in the HOPE that he might (if I was lucky) support me so I could feel more at peace. There was always the chance he might not think it important but I could at least try. Most people want to please others, as long as your request doesn’t compromise their needs or values. When presented with a well thought out request it is more than likely people will cooperate or at least negotiate with you for a compromise.

So here is what I said:

1. INTENTION or HOPE-I was hoping to help you understand how your room impacts me and that we have a conversation to come up with a solution that is a win-win for both of us.

2. OBSERVATION-STATING THE PROBLEM without criticism or judgment-When I see your room with clothes and sports gear on the floor

3. FEELING-I feel anxious, unsafe and unsettled

4. NEEDS & VALUES-because I have a need for order, cleanliness, tidiness and organization and value symmetry and beautiful surroundings

5. REQUEST-Would you be willing to clean up your room once a week and do laundry so your room is tidy and clean?

We have to be prepared for a no and not be attached to an outcome but the response I received was positive and showed me he understood what was important to me. He did collaborate with me to do his room and laundry once a week, which was my compromise as I would have unrealistically preferred it once a day LOL but the beauty of this is it shows how to create connection and cooperation rather than disconnection, discord and disharmony.

So I hope you can see the importance of understanding yourself so you can be clear on your feelings, needs and values so you can Create More Successful Conversations in your life.

Please let me know your thoughts and as always, the value is in our connection. Contact me by email: or by cell: +44-7986-201-917 skype: Mheyah Bailey

More Articles By Mheyah Bailey:

We are all COMMITTED to something

Curiosity didn’t kill the cat-It saves relationships

Good Communication Needs Compassion

What Makes Good Communication?

So what is Important about Communication Anyway?

Positive Interpersonal Communication: Courage Means Heart.

INTENTION: The Essential Element to Excelling in Positive Communication

A Real Conversation-Truth and Trust

Series on “RADICAL RESPONSIBILITY”: Don’t Believe Everything you Think